Solar World is committed to providing prompt, fair, and transparent customer service. If you have a complaint, you can contact us by phone, email, website form or post.
Phone: 1300 131 989
Email: [email protected]
Website: solarworldpower.com.au
Post: 25 Restwell Street, Bankstown NSW 2200
We will acknowledge receipt of your complaint as soon as possible and provide an estimated timeframe for our response. Solar World aims to resolve complaints promptly and will provide a final response within 25 business days of receiving the complaint, unless both parties agree to an extension.
If you are not satisfied with our response, you may escalate your complaint to the relevant external body, including NSW Fair Trading, the Energy & Water Ombudsman NSW where applicable, or the New Energy Tech Consumer Code Administrator.
NETCC Administrator: [email protected]
