Customer termination rights under the New Energy Tech Consumer Code
Where applicable, a customer may terminate the contract and receive a full refund if:
Solar World provides a site-specific installation design or plan and site-specific performance estimate as an initial deliverable under the contract, rather than as part of the quote, and the customer notifies Solar World within 10 business days of receiving those documents that they do not accept them.
Solar World proposes a significant change to the New Energy Tech installation design previously provided to the customer, whether in the quote or as a first deliverable under the contract, and the customer does not accept the change.
Site conditions or circumstances beyond Solar World’s control result in extra chargeable work that is not included in the contract price, and Solar World is not willing to bear those additional costs.
Solar World fails to meet the timeframe specified in the contract for delivery, installation or commencement of service, unless the delay is caused by circumstances identified in the contract as outside Solar World’s control.
